FAQs

What will my free UK address looks like? Is it a physical address or just a P.O. Box?

About The Box provides you with a forever free physical UK address, NOT just a Mailbox or a P.O. Box.
Your About The Box UK address allows you to receive mail, packages of any size or even oversized items on pallets that are shipped from merchants using major shipping carriers such as UPS, FEDEX, DHL, USPS, etc. You will not encounter any issues with companies that refuse to ship to P.O. Boxes.

Some UK stores require a UK Phone number for orders, what number should I provide them?

You can provide them with About The Box contact number 07519514211.

What items am I prohibited from shipping?

Prohibited or Restricted Commodities items may vary by country. Please refer to the country-specific facts and regulations on shipping carriers sites:

. UPS Facts and Regulations & Guide to Shipping Dangerous Goods
. DHL Facts and Regulations & Guide to Shipping Dangerous Goods
. USPS Facts and Regulations & Guide to Shipping Dangerous Goods

For more up to date information on country-specific facts and regulations, we suggest visiting the website or contacting the local customs office in your country.

How does About The Box calculate the Billable Weight?

We follow the international standard to determine the Billable Weight of a shipment. All international shipping carriers base their shipping rates on the Billable Weight, which is the greater of Actual Weight and Dimensional Weight. Actual Weight is the weight of the package when put on a scale. Dimensional Weight is based on the size of the package. Large items that have a small Actual Weight, like pillows and lamp shades, will have a larger Dimensional Weight.
For up-to-date information on how Dimensional Weight is calculated by shipping carriers, please visit DHL Dimensional Weight Calculator or UPS Dimensional Weight Calculator

How long can I store my items at my suite with About The Box?

About The Box can store each package free of charge for a period of 10 days from the date of delivery. The maximum storage time for each package is 10 days since the date of its delivery to your suite.

For customers using our Personal Shopping Experience, you can store each package free of charge for a period of 30 days from the date of delivery.

What forms of payment are accepted on Aboutthebox.co.uk?

You can pay for the shipping fees, import Duty/ Tax and/or our services fees using a wide range of payment methods at the checkout on Aboutthebox.co.uk:

. PAYPAL
. CREDIT CARDS (Visa, MasterCard, Discover, American Express and most other major Credit cards)
. BANK WIRE TRANSFERS.

Checks, Moneyorders or WesternUnion are only accepted in some countries. To find out more information on these payment options, please contact us.

What shipping carriers does About The Box use to forward packages?

You can select the shipping carrier and method during checkout process on Aboutthebox.co.uk to ship packages from About The Box suite to your country using a wide range of carriers:

UPS
DHL
FedEx
Royal Mail
Parcel Force (Available to certain countries only)
TNT(Available to certain countries only)
UPS (Available to certain countries only)
USPS (Available to certain countries only)

Some merchants require a credit card with a UK billing address. I don’t have one, what can I do?

There are several things you can do:

A) Use our Concierge Shopping service: Let us buy your items for you with our price match guarantee. After you register, simply log into your About The Box account and click on “Place New order” button (Orange button) under “Concierge Shopping Service”, then complete the order form.
. We will order the item(s) for you and provide youwith (Order placement / Shipping / Delivery) confirmations.
. Once the item(s) arrives at your suite with About The Box, you can choose to forward it to you or combine with other items before forwarding it.

B) You can also use our Personal Shopping Experience: Let us buy your items for you with our price match guarantee. After you register, simply log into your About The Box account and click on “Shopping Experience” button (Green button) under “Personal Shopping Experience”, then complete the order form.
• We will assign a Personal Shopper to your account who will assist them in every step of their Shopping & Shipping Experience.
• With our Personal Shopping Experience you get the following extra benefits:
1. Complete control over your shopping process. You get multiple chances of changing your shopping choices.
2. Complete control over your shipment process. You can choose between our express or standard shipping methods.
3. Free Shipment Consolidation Service
4. Free Package Repacking
5. Free Package Storage for 30 days
6. About The Box 10% VIP Shipping Discount
7. No Monthly or Annual Membership Fees

I want to buy items from UK websites but they won’t ship to my international address. Can Aboutthebox.co.uk allow me to access these deals?

With your own UK address from Aboutthebox.co.uk, you will be able to buy goods far cheaper than otherwise possible. Most of UK merchants will not ship to international addresses, but now you can! Ship the goods to your established address with us and we will then consolidate all your packages and ship them to you outside the UK.

Which countries do you ship to?

We offer our services to any country other then the ones listed below:

Aboutthebox.co.uk will not provide services to any of the following countries:

1      Cuba

2      Iran

3      Myanmar

4      North Korea

5      Sudan

6      Syria

Do you offer shipping services within the United Kingdom?

Yes. We will offer our address/ services to anyone in the United Kingdom. We have many customers that shop &ship through us within the United Kingdom in order to create a UK business presence and receive their shopping list without having to worry about it.

Do you offer any options for forwarding letters and documents?

Yes, we can forward letters and documents just like we forward boxed packages. You can use the shipping calculator just estimate the shipping rates.

Do you require a deposit like your other competitors?

No deposit is required. The package will be shipped to you from us once we have received your complete payment for shipping fees, Services and Duty/Taxes, enabling us not to require any initial deposit.

Do quoted shipping rates include Import Duties and Taxes?

While our shipping rates include all shipping and handling costs, you may still be responsible for certain Import Duties and Taxes levied against your shipment by your country. About The Box is not responsible for any delays in shipping associated with customs difficulties. For more information, we suggest contacting your local customs office.

Can I declare another value on my items in order to lower Import Duties and Taxes?

You may declare whatever value you want on your items from your account area on Aboutthebox.co.uk. That will be value that we declare on your package when we forward it to you. We always recommend declaring a reasonable value to avoid unnecessary delays or penalties when the package arrives at your country.

What social networking sites can I find About The Box on?

You can join us on:

http://www.twitter.com/Aboutthebox

http://www.facebook.com/Aboutthebox

http://www.pinterest.com/Aboutthebox

http://www.linkedin.com/companies/Aboutthebox